Privacy Policy ur777 — Our Commitment to Protecting Your Personal Data

1. Introduction and Scope of This Policy

This Privacy Policy is published by ur777 ("Platform", "we") and applies to all users who access the ur777.org website, use the ur777 mobile app, or interact with any of our services.

As an online gaming platform serving players in Malaysia, ur777 takes data protection responsibilities seriously. We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection standards in all aspects of handling our members' personal information.

This policy explains in detail:

• The types of personal information we collect from you.
• The purposes and methods by which we use that information.
• Situations in which your information may be shared with other parties.
• The security measures we take to protect your data.
• Your rights regarding the personal data we hold about you.

We encourage you to read this document carefully. If any section is unclear, our support team is ready to help you understand it.

2. Personal Information We Collect

Ur777 collects your personal information through several different channels. Below are full details of the categories of information we collect:

Account Registration Information

When you register a ur777 account, we collect basic information required to create and manage your account:

• Full name as shown on official identification documents.
• National identification number (MyKad) or passport number.
• Date of birth for age verification.
• An active email address.
• Mobile phone number.
• Username and encrypted password.

Financial and Payment Information

To process deposits and withdrawals, we collect information related to your payment method:

• Bank account number and account holder name.
• E-wallet details (Touch 'n Go, GrabPay) registered in your name.
• Deposit and withdrawal transaction records.

Technical and Usage Information

When you browse the ur777 platform, our systems automatically record certain technical information:

• Your device's IP address.
• Browser type and operating system version.
• Device used (mobile phone, tablet, computer).
• Pages visited and session duration.
• Cookie data and session identifiers.

Identity Verification Information (KYC)

As part of our legal compliance process, we collect supporting documents for KYC purposes:

• A valid copy of your national ID or passport.
• Proof of address such as a recent bank statement or utility bill.
• Additional documents that may be requested for further financial review.

3. How We Use Your Information

All information we collect is used for legitimate and necessary purposes. ur777 does not use your personal data for purposes unrelated to providing our platform services. The following are the primary purposes for data use:

• Account Management: Creating, verifying, and managing your member account.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions securely.
• Identity Verification (KYC): Conducting legally required KYC checks to prevent fraud and money laundering.
• Customer Support: Handling your inquiries, complaints, and support requests efficiently.
• Platform Security: Detecting and preventing fraudulent activity, unauthorized access, and security breaches.
• Legal Compliance: Fulfilling reporting and documentation obligations set by the relevant authorities.
• Service Improvement: Analyzing usage patterns to improve the performance and user experience of the ur777 platform.
• Service Communications: Sending important notifications related to your account, transactions, and policy updates.

4. Disclosure of Information to Third Parties

Ur777 does not sell, rent, or transfer your personal data to third parties for marketing or commercial purposes. However, there are limited situations in which your information may be shared with certain parties:

Trusted Service Providers

We share necessary information with third-party service providers who help us operate the platform, including payment processors, cloud service providers, and identity verification companies. All providers are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.

Legal and Regulatory Requirements

Ur777 may disclose your personal information to government authorities, law enforcement, or regulatory bodies where:

• Required by court order or applicable law.
• Required to investigate fraudulent activity or financial crime.
• Required to protect the rights, property, or safety of ur777, our members, or the public.

Business Transfer

In the event of a merger, acquisition, or business asset transfer, user data may be transferred to the new entity. You will be notified in advance before any such transfer takes place, and your rights under this Privacy Policy will continue to be upheld.

5. Data Security and Protection

Ur777 consistently invests in industry-standard data security infrastructure to ensure your personal information is always protected. The key security measures we implement include:

• 256-bit SSL Encryption: All communication between your browser and ur777's servers is protected by 256-bit SSL/TLS encryption — the same security standard used by leading banking institutions.
• Data Encryption at Rest: Sensitive data stored in our databases, including financial information and KYC documents, is encrypted using AES-256 algorithms.
• Strict Access Controls: Only authorized personnel who require access for official duties are permitted to view your personal data.
• 24/7 Monitoring: An automated threat detection system monitors our platform around the clock to identify any suspicious activity or intrusion attempts.
• Two-Factor Authentication (2FA): Members are encouraged to enable 2FA for an additional layer of security to protect account access.
• Regular Security Audits: We conduct regular security audits and penetration testing to identify and address any system vulnerabilities.

While we take all reasonable precautions, no system can be guaranteed 100% secure against all threats. We encourage you to also take personal protective measures, such as using a strong password and not sharing your login credentials.

6. Use of Cookies and Tracking Technologies

Ur777 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how you use the platform to help us improve its performance and loading speed.
• Functional Cookies: Saving your preferences and settings such as language and display theme for a more personalized experience.
• Analytics Cookies: Helps us understand platform usage patterns in aggregate and anonymized form for improvement purposes.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect certain features of the ur777 platform. For more information on managing cookies, please refer to your browser's help section.

7. Data Retention Period and Deletion

Ur777 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law.

• Active Account Data: Retained for the duration your account remains active on the ur777 platform.
• Data After Account Closure: Certain records are retained for up to 7 years after account closure to comply with financial and tax legal requirements.
• KYC Documents: Retained for the period prescribed by applicable anti-money laundering laws.
• Technical Logs: Retained for a maximum of 12 months for security and incident investigation purposes.
• Marketing Information: Deleted within 30 days after you withdraw consent to receive marketing communications.

Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be personally linked to you.

8. Your Rights as a User

As a ur777 member, you have certain rights regarding your personal data that we hold. ur777 fully respects and facilitates the exercise of these rights:

9. Child Protection

The ur777 platform is strictly for individuals aged 21 and above. We do not knowingly collect, process, or store any personal information from individuals below the specified age limit.

If we discover that personal data of an individual who does not meet the age requirement has been collected without our knowledge, we will take immediate steps to delete that information and terminate the relevant account.

10. Changes to This Privacy Policy

Ur777 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any material changes will be communicated to you via a prominent notice on our platform at least 14 days before they take effect.

We encourage you to review this page periodically to stay informed about how we protect your personal information. The "Updated" date at the top of this page indicates when the latest changes were made.

Continued use of the ur777 platform after any changes take effect constitutes your acceptance of the revised Privacy Policy.

11. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by ur777, please contact us through the following channels:

• Live Chat: Available 24/7 directly on the ur777 platform for the fastest response.
• Support Email: [email protected] (response within 1–2 business days).
• FAQ Section: Visit FAQ page us for answers to frequently asked questions about privacy.

We are committed to responding to all privacy-related inquiries within a reasonable timeframe and ensuring your rights as a user are fully upheld.